1. Introduction
Chau4 Kids ("we," "our," or "us") is committed to protecting the privacy of parents, drivers, and children who use our ride-sharing platform. This Privacy Policy explains how we collect, use, and protect your personal information.
2. Information We Collect
We collect the following types of information:
- Parent Information: Name, email, phone number, home address, and payment information.
- Child Information: Name, date of birth, school, emergency contacts, special instructions, and medical authorization.
- Driver Information: Name, email, phone, driver's license, vehicle information, insurance, background check results, and location data during rides.
- Usage Data: Ride history, scheduling preferences, and app interaction data.
3. How We Use Your Information
We use your information to:
- Match children with verified, background-checked drivers.
- Schedule and coordinate rides, including pickup and drop-off.
- Process payments and manage billing.
- Send ride notifications, reminders, and updates.
- Maintain safety standards and comply with regulations.
- Provide customer support and resolve disputes.
4. Information Sharing
We do not sell your personal information. We share information only with:
- Drivers: Child name, pickup/drop-off addresses, and special instructions necessary for the ride.
- Payment Processors: Square and other payment partners to process invoices.
- Service Providers: Background check providers and cloud storage services.
- Legal Authorities: When required by law or to protect safety.
5. Data Security
We use industry-standard security measures including encryption, secure authentication (including two-factor authentication), and access controls to protect your data. Driver documents are stored securely and access is restricted to authorized administrators.
6. Location Tracking
During active rides, we collect and share driver location data with parents for real-time tracking. Location data is only collected while a ride is in progress and is not stored after the ride is completed.
7. Your Rights
You have the right to:
- Access and review your personal information.
- Request correction of inaccurate information.
- Delete your account and associated data at any time via the app.
- Opt out of non-essential communications.
8. Children's Privacy
While our service is designed for children, we do not collect information directly from children. All information is provided by parents or guardians. We take extra precautions to protect children's data and limit access to authorized drivers and administrators only.
9. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at:
Chau4 Kids
info@chau4kids.com
980-236-9389